At Nomad Krafts, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within [number of days] days of receiving your order for a refund or exchange. Please read the following guidelines carefully to ensure a smooth return process:
1. Eligibility:
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original condition may not be eligible for a refund or exchange.
2. Return Process:
To initiate a return, please contact us at contact@nomadkrafts.com within 7 days of receiving your order. Please provide your order number and reason for return. Once your return request is approved, we will provide you with instructions on how to return the item(s).
3. Shipping Costs:
You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7.
5. Exchanges:
If you would like to exchange an item for a different size, color, or style, please contact us to initiate the exchange process. Once your return is received and inspected, we will process the exchange and ship the new item to you.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund at no additional cost to you.
7. Contact Us:
If you have any questions or concerns about our Returns Policy, please contact us at:
Email: info@nomadkrafts.com